365-day Warranty

We offer a 365-day warranty to replace any sterling silver piece that doesn't meet your expectations.

  

What is covered?

Your jewelry is under warranty for any manufacturing defects (in material or workmanship), for the duration of 365-day from the original purchase date. Beginning on the date of purchase from Doviana official website and subject to applicable laws.

 

What is not covered?

Our 365-day Warranty does not cover lost items, scratches, damages caused by accident (bent ring, broken chain), abuse, neglect, improper use or storage of the product, unauthorized modification (resizing or any repair work done by a third party), or normal wear and tear.

For replacements due to reasons like lost items, scratches, accidental damage, neglect, improper use/storage, unauthorized modifications, or normal wear and tear, you will be responsible for covering the shipping fee.

Unfortunately, items purchased through a third-party vendor will not be covered under our warranty. You will need to reach out directly to the company you purchased the items from.

  

Starting a warranty process:

To inquire if your jewelry is covered under this warranty, contact customerservice@doviana.us with your name, address, order number and a detailed description of the issue at hand.

Note that you will be expected to pay 50% of the original cost of the item for repairs and/or replacements in the following cases, even during the warranty term: failure or damage caused by improper use or carelessness (knocks, dents, crushing, etc.), failure or damage caused by unjustifiable repair or modification, aesthetic changes that occur from normal wear and tear, aging (minor scratches, etc.) and alteration of the colour such as subtle colour changes to the plating, etc. and failure or damage caused by fire or water, or a natural disaster such as an earthquake.

In the event your item required for warranty has been discontinued or sold out, a credit code will be offered for the value paid on original purchase, to be used towards a new replacement purchase of another item and subject to approval. 

We will not honor fake or fraudulent warranty claims and reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent. Sterling silver pieces can be resized but will void warranty - please modify at your own risk.