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Frequently asked questions
We are more than happy to address any and all questions you may have. If you're unable to locate the information you need, please feel free to submit your inquiry and we'll do our best to assist you.
When your hoop earring has a issue with closing, it is not broken but actually a super easy fix.
In this situation, most happened is the clasp got pushed down or up a bit causes it won’t close properly. All you have to do is to gently calibrate until it closes and fits the socket. Here is the link of a full guide of how to fix your hoop earrings when they are not stay closed.
The reason causes this problem is that we use precious metal such as Sterling Silver and Real Gold which are softer metals and can't be as tough as other alloys like brass. Our materials are made to last, not irritate your ear, and are safe to wear.
Yes, email us at doviana.us@gmail.com & we will create a custom order for you.
We will try our best! Please register on our website and we will notify you soon as we can! Trust us, we want you get it too!
Our website usually contains most of our Instagram photo and if you want to purchase them you can for sure babe! Also if you didn't see a product it might be out of stock or sold out, but you can email us the picture we might able to produce a small batch extra for you! So please email us if you have questions!
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Yes, we do free shipping for all US orders, no minimal amount and no extra requirement. No scam!
Yes, we ship all over the world. Shipping costs will only apply if you are outside of US and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. US orders usually take 2-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days (extra days may need during COVID). Delivery details will be provided in your confirmation email.
Handling time usually within one to two business days.
We use all major carriers. Usually USPS First Class Mail (free), USPS Priority Mail, USPS Priority Mail Express and DHL for internationally shipping. You’ll be asked to select a delivery method during checkout.
We always aim at making sure our customers love our products, but if you do need to return an order, we’re happy to help. Please check out our Refund Policy and we’ll take you through the process.
Exceptions may apply if you buy from the third party or pop-up stores.
We accept almost everything! Visa, Mastercard, Discover, American Express, PayPal and PayPal Credit.
We do not accept personal checks, money orders, cashier’s check. And pretty much any form of checks. We are not your landlord and who use checks to shop online?
